Complaints Policy

If you are dissatisfied with our service, please let us know by contacting your usual OFX dealer or emailing us at customer.service@ofx.com. 

Once we have received your complaint we will acknowledge this via email within 5 working days.  

We will investigate your complaint and aim to send a final response to you within 15 working days of receipt of your complaint.  If we are unable to provide you with a final response within this time we will send you an update.

If more than 35 days from the date of your complaint has past and you have not received a final response, or you are dissatisfied with our final response, you may be eligible to refer your complaint to the Financial Services and Pensions Ombudsman (“FSPO”) by using the online form available at https://www.fspo.ie/complaint-form.aspx or calling +353 1 567 7000  to ask for a form. You can find further information on eligibility at  https://www.fspo.ie/.

Alternatively, you can also submit your complaint to FSPO using the EU Online Disputes Resolution Platform, which has been set up by the European Commission to make it easier to bring complaints. The website address is http://ec.europa.eu/odr